A Pilot Study on Job Satisfaction and Conflict Resolution of Female Employees Working for Female Employers

Whether in business, volunteering, family life, personal friendships or daily interactions, employers view individuals who manage conflict successfully as competent communicators and capable leaders. 'Indeed, those who are unable to manage conflict effectively may have trouble reaching organizational goals (Mathur & Sayeed, 1983; Nicotera, 1995), maintaining positive relationships and cohesiveness (Canary, Cupach & Messman, 1995; Coser, 1956), and solving problems (Hall, 1986). Individuals who have difficulty handling conflict are also more likely to be dissatisfied with their jobs (Infante & Gorden, 1985a, 1985b, 1991; Infante, Anderson, Martin, Herington, & Kim, 1993). Thus, it is imperative that researchers determine how competent various styles of conflict management are perceived to be' (Gross & Guerrero, 2(X)0, p.2(X)). Unresolved conflict within the workplace is among the primary reasons why employees are unsatisfied with their jobs. Therefore, this study seeks to explore the relationship between female employers' and employees' conflict management styles and employees' satisfaction with conflict resolution in the workplace.